Your privacy is extremely important to us. We are committed to protect your personal information.

This policy shows you how we use your personal information when you interact with us, when we welcome you as our guest and when you visit our website. » If you have any questions, please see below how to contact us about privacy.
» We collect and receive information in different ways. Here is an explanation of how we do it.

When you stay at our Chalet's Hotel and Resort and provide us information in person:
» Check-in and check-out
» Give us your business card
» Make use of our accommodation, facilities and services
» Attend our events
» Interact with our staff and other guests
» You may give us information when you interact with us remotely via this website, by post, phone or email, or through chat or social media when you: sign up to receive our newsletter or other direct marketing
» Make enquiries or request information, or correspond with us
» Book accommodation, hospitality services engage with us on social media
» Register for /Membership/Guest Membership

The personal information we may collect from you
Information we collect from you may be your personal information, as explained above. Below shows the type of personal information we collect that depends on how you interact with us.

» Identity Information - includes title, first name, middle name, last name, marital status, date of birth,
» Your login/password of your account on our website. If you interact with us through social media, this may include your social media user name.
» Contact Information - includes mailing address, email address and telephone numbers.
» Financial Information - includes payment card and direct debit/bank account details.
» Transaction Information - includes details about payments to and from you and other details of products and services you have purchased from us.
» Marketing and Communications Information - includes your preferences in receiving direct marketing materials from us.

How we use your personal information
Your personal information may be used in following purposes:
» To enter in an agreement with you. For example, when you check-in at our Resort that is an agreement.
» To comply with a legal obligation. For example, keeping records for tax return.
» When we have consent from you to receive direct marketing materials from us.
» To request your evaluation of your stay with us.
» To respond to your customer-service enquiries or requests.

Sharing your personal information
» We Don't provide your personal information with any of the third parties as per our privacy policy. We may also share your personal information if the law requires it.

How we secure your personal information
We keep your personal information secure & we have to keep appropriate security measures to ensure its integrity & confidentiality. We also make sure that only authorised people are able to access your information, including employees. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, information communicated over the internet can't be guaranteed to be secure. Although we will do our best to protect your personal information, we cannot completely guarantee the security of your information transmitted to our site.

How long we keep your personal information
We would only keep your personal information as long we require fulfilling the need we gather for, including for satisfying any legal, accounting, or reporting requirements.

How do we Use Cookies:
» We use cookies to enhance your browsing experience, improve site functionality, and provide personalized content.
» We may use essential cookies, performance cookies, functionality cookies, and targeting/advertising cookies.
» Cookies help us remember your preferences, analyze site traffic, and deliver relevant offers and promotions.
» Some cookies may be placed by trusted third-party service providers for analytics, advertising, and social media integration.
» You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to disable them if you prefer.
» If you disable cookies, some features of our website may not function as intended.
» By continuing to use our website, you consent to our use of cookies in accordance with this policy.
» We may update our cookies policy from time to time, and any changes will be posted on this page.

Information collection in relation to children
We collect different type of personal information of our Members & Guest through various communication channels. As our website is not intended for children, we do not knowingly collect information relating to children.

If you are under 16 and would like to use our website, please ask a parent or guardian for assistance.

Your Legal Rights
Under certain conditions, you have rights to your personal information.

» Request access to your personal information
» Request correction of your personal information
» Request erasure of your personal information
» Object to processing of your personal information
» Request restriction of processing your personal information
» Request transfer of your personal information
» Right to withdraw consent

You have a right of approach to your information by conveying a request to the e-mail address at the bottom of this policy.

Questions and Problems
If you have any queries regarding to our Privacy Policy, or complaint, please contact us.

Changes to our Privacy Policy
We reserve the right to change, modify or amend this policy at any time. If there are changes made to the policy, what is here is the latest one.

Contacts:
Dreamworld Resort: info@dreamworldresort.com

Physically away from home; mentally, at as much peace!
Dreamworld redefines comfort and relaxation with a blend of entertainment and amusement. At the Resort, you along with your family will be able to keep yourself busy and entertained the whole day long, starting off with your breakfast and ending with dinner! Dreamworld is a place where you are assured of security, privacy and class of the people in all respects. A person, satisfying all the aspects of the membership criteria set by the selection committee, can become a member along with his/her family.

Being a magnificent one-of-a-kind getaway in Pakistan, Dreamworld is the only resort in Pakistan to have won international awards like

» TripAdvisor Travellers’ Choice Award (2020-2021)
» Brand of the year Award for Best Hotel & Resort (2019)
» TripAdvisor Hall Of Fame Certificate For 5 Consecutive Certificates Of Excellence (2019)
» TripAdvisor Certificate Of Excellence (2015 - 2019)
» Environment Excellence Award (2015)
» Brand Icon Of The Year Award (2011 - 2012)
» Brand Of The Year Award (2008, 2011, 2012, 2019)
» Golden Pony Award (2005)
» International Excellence Award (2003 - 2004)
» Quality Award (2002)